Customer journeys break when marketing and sales use different definitions of progress, lose context and make the customer repeat the work.
Category Archives: Marketing Insights
What Account-Based Marketing Looks Like with a Small Team
Account-based marketing for a small team is about disciplined focus, practical tiering and close alignment with sales, not an expensive technology stack.
’Tis the Season: Why the John Lewis Ad Works
Why the 2025 John Lewis Christmas advertisement works: a restrained story built on music, recognition and an emotionally truthful human observation.
What 1980s Advertising Knew About Memory
From Miriam Margolyes to Carling Black Label, memorable advertising shows why distinctive characters, voices and stories still matter.
AI Video Has Changed the Production Question
AI can accelerate marketing production, but judgement, governance and a clear customer problem determine whether the output is worthwhile.
Retail Media: Access Is Only the Beginning
Retail media combines customer proximity, data and distribution. Its commercial value still depends on relevance, integration and clear measurement.
