Capabilities

I connect strategy with practical delivery, helping organisations make clearer choices, strengthen customer relationships and build marketing that contributes directly to commercial priorities.

What I do

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Marketing strategy and growth

Focused strategies that connect business priorities with customer needs and practical delivery plans.

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Brand and communications

Clear positioning, thought leadership, campaigns, tenders and communications for periods of change.

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ABM and demand generation

Targeted campaigns for priority sectors and accounts, aligned with content, channels and sales activity.

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Partnerships and sponsorships

High-value partnerships across media, retail, entertainment, arts and professional services.

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CRM and customer journeys

Database structure, workflows and communications that make the next step clearer for the customer.

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Marketing operations

Priorities, budgets, calendars, responsibilities and reporting that help teams deliver consistently.

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Customer and market insight

Research, audience understanding and commercial context used to improve decisions and relevance.

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Cross-functional leadership

Marketing connected with sales, customer success, operations, leadership and external partners.

Technology and digital working

I use technology to improve how marketing teams plan, communicate, learn and report. My strength is applying the right tools to a commercial problem, not adding technology for its own sake.

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CRM and automation

HubSpot, Salesforce, lead-nurture workflows, database segmentation, pipeline and CRM reporting.

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Analytics and optimisation

Google Analytics, campaign reporting, customer and retailer data, budget and ROI analysis, dashboards.

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AI-enabled marketing

ChatGPT, custom GPT design, prompt development, AI-assisted research, synthesis and workflow optimisation.

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Web and content

WordPress, website planning, SEO and AI search fundamentals, email, landing pages and social scheduling.

Microsoft 365, Google Workspace, Zoom and project management systems support day-to-day collaboration and delivery.

See how these capabilities translate into outcomes in Selected Work, or read my practical perspective in Insights.